Account & Data Deletion

Section 1

How to request deletion

There are two ways to start an account deletion request. Both reach the same team and follow the same review process.

From inside the Selvia mobile app

Open Settings, then Security, then Delete account. The app shows you exactly what is erased and what we are required to keep, asks you to re-enter your password, and asks you to type a confirmation word.

Deletion then happens immediately. Your personal data is erased, your sign-in credentials are destroyed, and you are signed out on every device before you leave the screen. No support ticket is created and no waiting period applies.

By email

Use this route if you cannot sign in, or if your account holds administrator access or has a VAT return currently being prepared — in those cases the app will tell you to contact us instead. Send a request to:

Please email from the address connected to your Selvia account. This helps us confirm the request comes from the account holder.

Section 2

Information to include

To help us locate the correct account, please include:

• the email address used for your Selvia account
• your full name
• your business or organisation name, where relevant
• a clear confirmation that you are requesting account deletion

Section 3

Identity verification

Before we delete an account, we may ask you to complete reasonable verification steps. This protects your business records against unauthorised or malicious deletion requests.

Where an account is connected to a company, we may also need to confirm that you are authorised to act on behalf of that business. We only ask for what is necessary to establish that the request is genuine.

Section 4

What happens after the request

In the app, the steps below are already built into the flow: re-entering your password verifies you are the account holder, and the retention rules are applied automatically. Deletion completes while you wait.

By email, we follow these steps:

1. Acknowledgement. We confirm that we have received your request.
2. Verification. We verify your identity and confirm ownership of the account.
3. Authority check. Where a business account is involved, we confirm your role or authority to request deletion.
4. Legal retention review. We review which records we are required to keep under Finnish accounting, VAT and tax obligations.
5. Action. We delete, anonymise or restrict the relevant personal data, as appropriate for each category.
6. Confirmation. We confirm to you when the request has been completed.

Section 5

Data normally deleted

Subject to the legal retention review described above, an account deletion normally covers:

• ✓your name, email address, phone number, home address and bank details
• ✓your sign-in credentials, so the account can never be signed into again
• ✓active sessions on every device
• ✓application preferences and notification settings
• ✓device registrations and push-notification tokens
• ✓the content of support messages you sent us
• ✓usage data that we are not required to keep

Section 6

Data that may be retained

Because Selvia handles accounting and financial records, some information cannot simply be erased on request. We may need to keep limited data where it is required for:

• Finnish accounting obligations
• VAT and tax compliance
• fraud prevention and platform security
• establishing, exercising or defending legal claims
• contractual or payment obligations
• regulatory or audit requirements

In practice this means the following are kept when an account is deleted:

• invoices you have issued, and the PDFs generated from them
• expenses and the receipt images that evidence them
• VAT returns and filed VAT records
• journal entries, ledger records and audit logs
• bank statement imports used for reconciliation

These records are no longer linked to your name or contact details after deletion. Where your business is a sole trader (toiminimi), the business identity on a bookkeeping record cannot be separated from the person without invalidating the record, so it is retained for as long as the law requires.

Anything we retain for these reasons is limited to what the obligation requires, kept under the same security controls described in our Privacy Policy, and deleted or anonymised once the obligation expires.

Section 7

Processing time

In the app, deletion is immediate. It completes before you leave the screen.

By email, we aim to acknowledge requests promptly and respond within the time required by applicable data-protection law. Under GDPR, requests are normally handled within one month after receipt and any necessary identity verification. In permitted cases, the period may be extended, and we will explain the reason.

Section 8

Consequences of deletion

Please read this section carefully before requesting deletion.

• Deletion may be irreversible. We may not be able to restore your account or its contents afterwards.
• Your access to the Selvia platform and mobile app will end.
• Active sessions may be terminated on all devices.
• Some financial, accounting or statutory records may remain where the law requires us to keep them.
• Deleting the app from your device does not delete your account. The app and the account are separate.
• Cancelling a subscription and deleting an account are not necessarily the same action. You may need to do both.
• Outstanding obligations, such as unpaid invoices or amounts due, remain in force after deletion.

If you want a copy of your data, request it before asking us to delete the account.

Section 9

Deleting specific data only

You do not have to delete your whole account to exercise your rights. You can also ask us to correct inaccurate information, or to delete specific items of personal data, while keeping the account active.

These requests are handled the same way and are subject to the same legal restrictions. Where a record must be retained for accounting, VAT or other statutory reasons, we will tell you and explain why.

Section 10

Contact and complaints

Related pages:

• Privacy Policy
• Terms & Conditions
• Security & Data
• Contact

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