Delete your Selvia account

1. Open the Selvia app and sign in.
2. Tap the ☰ menu in the top-left corner.
3. Open Settings.
4. Open Security.
5. Select Delete account.
6. Follow the confirmation steps: review what will happen, enter your password and type the confirmation word.

Your account is deleted as soon as you confirm, and you are signed out. Deletion can't be undone and the account can't be restored. If you want a copy of your records, export your reports first.

You can request deletion of your Selvia account using this form. You don't need to install or open the app.

Submitting this form does not immediately delete your account. We will first verify that you are authorised to request deletion of the account. We may contact you using the email address associated with your Selvia account.

Never send us your password.

1. Selvia receives your request.
2. We may contact you to verify that you own the account, or that you are authorised to act for the business connected to it.
3. After successful verification, your deletion request can be processed.
4. You lose access to your Selvia account once the account deletion has been completed.
5. Certain accounting, tax and other legal records may need to be kept where required or permitted by applicable law.

We respond to deletion requests without undue delay, and normally within one month of receiving the request and any verification we need.

When your account is deleted:

• your sign-in details are removed, so the account can't be signed into again, and you are signed out;
• your name, email address, phone number, home address, bank account details and personal identity number are removed from your Selvia profile;
• your registered devices, notifications and notification settings are deleted;
• the text of support messages you sent us is removed.

Selvia is accounting software, and Finnish accounting and tax law requires bookkeeping records to be kept for a set period. For that reason the following may be kept after your account is deleted:

• invoices, uploaded income documents, expenses and receipts;
• accounting entries, VAT records and bank records used for reconciliation;
• your business name, Business ID and business address as they appear on those records;
• records of changes made to them, and a record of the deletion itself.

Records kept for these reasons are used only to meet those obligations and are protected in the same way as the rest of our service. For a sole trader, business details on these records may still identify you. See our Privacy Policy for more about how we handle and retain data.

Contact Selvia Support at support@selvia.fi.

If you are not satisfied with how we handled your request, you can contact the Office of the Data Protection Ombudsman in Finland at tietosuoja.fi.